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Terms of Service

Last updated: May 14, 2026

1. Acceptance of Terms

By accessing or using Guidesnap ("Service") at guidesnap.app, you agree to be bound by these Terms in full. If you do not agree, you must immediately stop using the Service. Continued use constitutes acceptance.

2. Description of Service

Guidesnap is an AI-powered SaaS tool that converts screen recordings into structured PDF guides using automated transcription, step detection, screenshot extraction, and document generation. Output is generated by AI and provided "as is" — we make no guarantees regarding accuracy, completeness, or fitness for any particular purpose.

3. Account Registration

You must provide accurate information when registering. You are solely responsible for all activity under your account. You must be at least 18 years old. We reserve the right to terminate or suspend any account at our sole discretion, with or without notice, for any reason.

4. Credits and Payments

  • New accounts receive 3 free guide credits upon registration.
  • Additional credits are purchased at $1 per guide credit.
  • Credits are strictly non-refundable and non-transferable.
  • Credits do not expire under normal circumstances but may be forfeited upon account termination due to Terms violations.
  • All payments are processed by Paddle as Merchant of Record. By purchasing, you agree to Paddle's terms.
  • We reserve the right to change pricing at any time without notice. Changes do not affect already purchased credits.
  • You agree not to initiate chargebacks or payment disputes without first contacting us at vanmurten.eth@gmail.com. Unjustified chargebacks will result in immediate account termination and forfeiture of remaining credits.

5. AI-Generated Content Disclaimer

You acknowledge and agree that:

  • AI output may contain errors, inaccuracies, or omissions
  • Results vary based on video quality, audio clarity, and content
  • We do not guarantee every video will produce a usable guide
  • You are solely responsible for reviewing generated content before use
  • A credit is consumed upon initiating processing, regardless of output quality

6. Acceptable Use

You agree not to:

  • Upload content that violates any law or third-party rights
  • Upload malicious files or content
  • Reverse engineer, hack, or attempt to compromise the Service
  • Create multiple accounts to abuse free credits
  • Resell or sublicense access to the Service without written permission

Violations result in immediate account termination without refund.

7. Intellectual Property

You retain ownership of uploaded content. You grant Guidesnap a limited license to process it solely for guide generation. Generated PDFs belong to you. We retain all rights to platform code, design, and infrastructure.

8. Data Retention

Videos are stored temporarily for processing and deleted after completion. We are not responsible for data loss from service interruptions, failures, or account termination.

9. Service Availability

We do not guarantee uninterrupted or error-free operation. We reserve the right to modify, suspend, or discontinue the Service at any time without liability.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Service is provided "AS IS" without warranties of any kind
  • We are not liable for indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid in the 30 days preceding the claim
  • We are not liable for damages from AI-generated content errors or omissions

11. Indemnification

You agree to indemnify and hold harmless Guidesnap and its owner from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or violation of any third-party rights.

12. Governing Law

These Terms are governed by applicable law. Any disputes shall first be addressed through good-faith negotiation via vanmurten.eth@gmail.com before any legal action is pursued.

13. Changes to Terms

We may update these Terms at any time without prior notice. It is your responsibility to review them periodically. Continued use constitutes acceptance.

14. Contact

vanmurten.eth@gmail.com