Last updated: June 24, 2026
1. Introduction
Guidesnap ("we", "us", "our") operates guidesnap.app. This Privacy Policy explains how we collect, use, store, and protect your information. By using the Service, you consent to the practices described here.
2. Information We Collect
Account information: Email address and authentication data.
Usage data: Guides generated, balance and plan usage, timestamps, and activity logs. We retain this data for fraud prevention and service improvement.
Uploaded content: Video files uploaded for processing. Stored temporarily and deleted after guide generation.
Payment information: Handled entirely by Paddle. We do not store payment card details.
Technical data: IP address, browser type, device information, and usage patterns for security and analytics purposes.
3. How We Use Your Information
- To provide, operate, and improve the Service
- To send transactional emails (authentication, notifications)
- To maintain account balance and transaction history
- To detect and prevent fraud, abuse, and Terms violations
- To comply with legal obligations
4. Data Storage and Security
Data is stored using Supabase infrastructure in the EU (Ireland). We implement industry-standard security measures. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.
5. Data Sharing
We do not sell your personal data. We share data only with:
- Supabase — database and file storage
- Paddle — payment processing (Merchant of Record)
- AI providers — transcript processing (no personal identifiers included)
- Legal authorities — if required by law or to protect our rights
In the event of a sale, merger, or acquisition of Guidesnap, your data may be transferred to the acquiring entity. You will be notified via email.
6. Data Retention
- Account data is retained while your account is active
- Uploaded videos are deleted after guide generation
- Transaction records are retained for up to 5 years for legal and accounting purposes
- Upon account deletion, personal data is removed within 30 days, except where retention is required by law
7. Your Rights
You may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your account and associated data
Submit requests to: guidesnap.app@gmail.com. We aim to respond within 30 days. Note: account deletion results in immediate and permanent forfeiture of any remaining prepaid balance and guide allowances.
8. Cookies
We use essential cookies for authentication and session management only. No advertising or tracking cookies are used.
9. Children's Privacy
The Service is not directed to individuals under 18. We do not knowingly collect data from minors. If we become aware of such data, it will be deleted immediately.
10. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the Service constitutes acceptance. It is your responsibility to review this policy periodically.
11. Contact
guidesnap.app@gmail.com